PRIVACY POLICY – VENDOR

PRIVACY POLICY – VENDOR

This Privacy Policy for Vendors (hereinafter referred to as the “Privacy Policy”) is issued by SHARANG NETWORKS INDIA PRIVATE LIMITEDDeardabba Networks India Private Limited, a company within the meaning as defined under the Companies Act, 2013, bearing CIN U56102MH2025PTC438925 and having its registered office at 64B/41, Gopi Krishna Bldg., Brindavan, N.G. Road, Thane, Maharashtra – 400601 ("DearDabba", "we", "us" or "our").

DearDabba operates a technology platform that enables Vendors to list, manage and offer food and beverage products and related services through its website and mobile application (collectively, the "Platform").

This Privacy Policy explains how DearDabba collects, uses, stores, processes, shares, protects and otherwise handles the Personal Information and Business Information of Vendors in connection with their access to and use of the Platform. This Privacy Policy forms an integral part of the Terms of Use, Disclaimer and other policies governing the Vendor's use of the Platform and should be read together with them.

This Privacy Policy constitutes an electronic record under the Information Technology Act, 2000 and the rules framed thereunder and is published in accordance with applicable law, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Being an electronic record, it does not require any physical or digital signature.

By registering, accessing or using the Platform, restaurants, cloud kitchens, home chefs, caterers, tiffin service providers, food business operators and other food or beverage establishments approved by DearDabba (collectively referred to as the "Vendor", "You" or "Your") acknowledge that they have read and understood this Privacy Policy and agree that DearDabba may collect, use, process, store and disclose their Personal Information and Business Information in accordance with this Privacy Policy and Applicable Law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as amended from time to time.

Where consent is required under Applicable Law, the Vendor expressly consents to such collection, processing, storage and disclosure. The Vendor further acknowledges that DearDabba may share information with its service providers, payment partners, logistics partners, regulatory authorities and other authorised recipients for the purposes described in this Privacy Policy. Continued access to or use of the Platform after any revision to this Privacy Policy shall constitute acceptance of the revised Privacy Policy.

INFORMATION WE COLLECT

DearDabba may collect, receive and process the following categories of information when You register, access or use the Platform:

Business Information:

Information relating to Your business, including the legal name of the establishment, trade name, registered and operational addresses, contact details, FSSAI licence or registration, GST registration, trade licence, municipal approvals and other licences, permits or registrations required under Applicable Law. This information is collected to verify Your identity, assess eligibility, onboard Your business and ensure regulatory compliance.

Personal Information:

Information relating to proprietors, partners, directors, authorised signatories and other authorised representatives, including names, designations, mobile numbers, email addresses and other contact details. This information is collected for verification, communication, account administration and operational coordination.

Financial Information:

Information required for payment processing and settlements, including bank account details, UPI IDs, PAN, GSTIN, billing information, invoices and other financial or tax-related information. Such information is collected for processing settlements, refunds, reconciliations, statutory compliance and other legitimate business purposes.

Operational Information:

Information relating to Your business operations on the Platform, including menus, product descriptions, photographs, pricing, offers, discounts, availability, operating hours, delivery preferences and other content uploaded or managed by You. This information enables DearDabba to display Your listings, facilitate Orders and provide the Services.

Technical and Usage Information:

Information automatically collected when You access or use the Platform, including IP address, device identifiers, browser type, operating system, access logs, timestamps, approximate location (where permitted), authentication information, usage patterns and other technical data. This information is used to maintain Platform security, detect fraud, troubleshoot issues, analyse Platform performance and improve the Services.

Communications:

Information contained in communications between You and DearDabba, including emails, telephone calls, chat messages, support requests, complaints, feedback and other correspondence. Such information may be used for customer support, dispute resolution, quality assurance, training and compliance purposes.

Information from Third Parties:

DearDabba may receive information about You from payment partners, verification agencies, government authorities, logistics partners, business partners or publicly available sources for identity verification, regulatory compliance, fraud prevention, risk management and other lawful purposes.

PURPOSE OF COLLECTION OF DATA AND USE

DearDabba may collect, use, process, store and otherwise handle the Vendor's Personal Information, Business Information and other information for the following purposes:

Registration, Onboarding and Verification:

To register and onboard the Vendor, create and administer the Vendor Account, verify the Vendor's identity, ownership, business details, licences, registrations and other statutory approvals, and determine the Vendor's eligibility to access and use the Platform.

Provision of Services:

To enable the Vendor to list and manage its business, menus, products, pricing, offers and other operational information, facilitate Orders, process transactions, provide dashboard features and make available the Services offered through the Platform.

Payment Processing and Settlements:

To process payments, settlements, refunds, reconciliations, invoices, promotional adjustments and other financial transactions, and to comply with applicable accounting, taxation and financial reporting requirements.

Communication and Support:

To communicate with the Vendor regarding Orders, settlements, account administration, operational updates, technical support, complaints, disputes, service notifications, policy changes and other matters relating to the Vendor's use of the Platform.

Compliance and Risk Management:

To monitor compliance with the Terms of Use, this Privacy Policy and other DearDabba policies; verify regulatory compliance; prevent fraud, abuse, unauthorised access and unlawful activities; investigate complaints; enforce contractual rights; and protect the Platform, its Users and other stakeholders.

Platform Improvement and Analytics:

To analyse Platform usage, generate business insights, improve Platform functionality, develop new features, enhance user experience, maintain system security, troubleshoot technical issues and improve operational efficiency.

Regulatory and Legal Obligations:

To comply with Applicable Law and with lawful requests, notices, directions or orders issued by courts, government authorities, regulatory bodies, law enforcement agencies or other competent authorities.

Business Operations:

To conduct audits, maintain internal records, manage business operations, resolve disputes, exercise legal rights, establish or defend legal claims and undertake other activities reasonably necessary for DearDabba's legitimate business operations.

Other Lawful Purposes:

To process information for any other purpose:

  1. with the Vendor's consent, where required under Applicable Law; or
  2. where such processing is otherwise permitted or required under Applicable Law.

DearDabba shall process the Vendor's information only for the purposes set out in this Privacy Policy or as otherwise permitted or required under Applicable Law. DearDabba shall not use such information for purposes that are incompatible with those described herein, except with the Vendor's consent where required by Applicable Law.

SHARING OF INFORMATION

Information provided by the Service Provider:

DearDabba may collect, receive and process information voluntarily provided by the Service Provider during registration, onboarding, verification and throughout its use of the Platform. Such information may include without limitation the Service Provider's name, business name, ownership details, contact information, registered office and business addresses, identity and address proofs, FSSAI licence, GST registration, PAN, trade licence, bank account and payment details, branding materials, photographs, menus, pricing, business profile information, branch or outlet details and such other information or documents as may be required for providing the Services or complying with applicable laws.

Business and Operational Information:

DearDabba may collect and process information relating to the Service Provider's business operations on the Platform including menu details, product descriptions, pricing, promotional offers, operating hours, dining hours, delivery areas, takeaway facilities, estimated bill information, meal categories, inventory or operational preferences, order history, settlements, earnings, performance metrics and other business information submitted or generated through the Platform.

Platform Usage Information:

DearDabba may automatically collect information relating to the Service Provider's access to and use of the Platform including login details, IP address, browser type, device information, operating system, application version, pages visited, clicks, search history, session duration, access timestamps, transaction logs, feature usage, dashboard activity, menu management activity and other technical or analytical information necessary for maintaining, securing and improving the Platform.

Order Information:

DearDabba may collect and process information relating to Orders received through the Platform including order identification numbers, order date and time, food items ordered, special instructions provided by Users, order status, cancellations, refunds, settlements, payment information, transaction history and other information necessary for facilitating Orders and providing the Services.

Profile, Business Setup and Configuration Information:

DearDabba may collect and maintain information submitted by the Service Provider through its profile, dashboard or business setup section including updates to business information, branch or outlet details, menu configuration, product photographs, rate cards, legal documentation, payment settings, branding preferences, delivery ranges, meal availability, security settings such as MPINs, notification preferences and other operational configurations supported by the Platform.

Support Information:

DearDabba may collect and process information relating to requests, queries, complaints, feedback, suggestions and other communications submitted by the Service Provider through the Platform, Help and Support section, email, telephone or any other communication channel. This may include requests relating to change of ownership, change of business address, licence updates, business profile modifications, menu revisions, promotional requests and other operational or administrative requests, together with the status and outcome of such requests.

Performance Analytics and Insights:

DearDabba may generate, collect and process analytical information relating to the Service Provider's performance on the Platform, including Menu Scores, business insights, customer ratings and reviews, comparative analytics, operational reports, performance trends and other statistical or analytical information for the purpose of improving the Services, enhancing Platform functionality and providing business insights to the Service Provider.

Information Received from Third Parties:

DearDabba may receive information relating to the Service Provider from third parties including Payment Partners, verification agencies, government authorities, regulatory bodies, logistics partners, technology Vendors or other authorised third parties for the purposes of identity verification, compliance, payment processing, fraud prevention, operational support or as otherwise permitted under applicable law.

ROLE UNDER THE DPDP ACT

For the purposes of the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other Applicable Laws, the Parties acknowledge and agree as follows:

DearDabba's Role:

DearDabba shall determine the purposes and means of processing personal data collected through the Platform for providing the Services and shall process such personal data in accordance with the DPDP Act and other Applicable Laws.

Vendor's Obligations:

To the extent DearDabba shares or makes available personal data through the Platform, the Vendor shall process such personal data solely for the purposes of fulfilling Orders, providing its services through the Platform and complying with Applicable Law. The Vendor shall not use such personal data for any unrelated, commercial, marketing or unauthorised purpose. The Vendor shall:

  1. process personal data only to the extent necessary for the purposes permitted under these Terms;
  2. maintain appropriate technical, physical and organisational safeguards to protect personal data against unauthorised access, disclosure, alteration, loss or misuse;
  3. ensure that access to personal data is limited to personnel who have a legitimate need to know and who are bound by appropriate confidentiality obligations;
  4. not disclose, sell, transfer or otherwise make personal data available to any third party except:
    • where required for fulfilment of the Services;
    • with DearDabba's prior written approval; or
    • where required under Applicable Law;
  5. promptly notify DearDabba, and in any event within twenty-four (24) hours of becoming aware of any actual or suspected personal data breach, security incident or unauthorised access relating to personal data received through the Platform, and fully cooperate with DearDabba in investigating, mitigating and responding to such incident;
  6. reasonably assist DearDabba in responding to requests, notices or directions received from Data Principals or competent authorities to the extent such assistance relates to personal data processed by the Vendor on DearDabba's behalf;
  7. upon termination of these Terms or upon DearDabba's written request, promptly return or securely delete personal data received through the Platform, unless retention is required under Applicable Law; and
  8. provide such information or confirmations as DearDabba may reasonably require to demonstrate compliance with this Privacy Policy or Applicable Law.
Compliance:

Nothing contained in this Privacy Policy shall relieve the Vendor from complying with any obligations imposed upon it directly under the DPDP Act or any other Applicable Law.

Indemnity:

The Vendor shall remain solely responsible for any unauthorised processing, disclosure or misuse of personal data by the Vendor or its personnel and shall indemnify DearDabba against all losses, claims, penalties, liabilities, damages, costs and expenses arising from any breach of this Clause or Applicable Law.

Survival:

The obligations contained in this Clause shall survive the suspension, termination or expiry of the Vendor's access to or use of the Platform.

Sub-Processing Restrictions:

The Vendor shall not appoint any subcontractor, service provider or other third party to process personal data received through the Platform without DearDabba's prior written approval. Where such approval is granted, the Vendor shall ensure that such third party is bound by confidentiality, security and data protection obligations no less stringent than those contained in this Privacy Policy.

Breach Notification:

The Vendor shall notify DearDabba, and in any event within twenty-four (24) hours of becoming aware of any actual or suspected personal data breach, security incident or unauthorised access relating to personal data received through the Platform.

Such notification shall include, to the extent reasonably available, the nature of the incident, the categories of personal data affected, the likely impact and the remedial measures taken or proposed. The Vendor shall fully cooperate with DearDabba in investigating, containing, mitigating and responding to such incident.

Data Principal Assistance:

The Vendor shall reasonably assist DearDabba in responding to requests, notices or directions received from Data Principals or competent authorities relating to personal data processed through the Platform and shall not respond directly to any such request unless required under Applicable Law or expressly authorised or instructed by DearDabba.

Accountability:

The Vendor shall maintain reasonable records relating to the processing of personal data carried out under these Terms and shall provide such information, records or confirmations as DearDabba may reasonably require to demonstrate compliance with this Privacy Policy or Applicable Law.

DATA PROTECTION AND SECURITY

DearDabba implements and maintains reasonable technical, organisational and administrative security measures designed to protect the confidentiality, integrity and availability of the information collected through the Platform and to prevent unauthorised access, use, disclosure, alteration, loss or destruction of such information, in accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and other Applicable Laws.

Such security measures may include, where appropriate, access controls, encryption, secure servers, network security mechanisms, periodic security assessments, monitoring systems, employee training and other industry-standard safeguards. Access to Vendor information shall be restricted to DearDabba's employees, Affiliates, service providers, contractors and authorised representatives who have a legitimate business need to access such information and who are subject to appropriate confidentiality and security obligations.

While DearDabba uses commercially reasonable efforts to protect information processed through the Platform, no method of electronic transmission or storage is completely secure. Accordingly, DearDabba does not warrant or guarantee absolute security and shall not be liable for any unauthorised access, cyber-attack, malware, data breach, system failure, loss of data or other security incident arising from circumstances beyond its reasonable control, including failures of third-party systems or Force Majeure Events.

The Vendor shall be responsible for maintaining the security and confidentiality of its Account credentials, passwords, OTPs, authentication credentials, devices and other access mechanisms used to access the Platform. The Vendor shall immediately notify DearDabba upon becoming aware of any actual or suspected unauthorised access, compromise of its Account, security incident or misuse of its credentials and shall cooperate with DearDabba in investigating and mitigating such incident.

DISCLOSURE OF INFORMATION

DearDabba does not sell or rent the Vendor's Personal Information. However, DearDabba may share, disclose, transfer or otherwise make available the Vendor's information where such disclosure is reasonably necessary for providing the Services, operating the Platform, facilitating business operations, complying with Applicable Law, protecting the rights or legitimate interests of DearDabba or third parties, or for any other lawful purpose permitted under Applicable Law.

Without limitation, DearDabba may disclose the Vendor's information to:

  1. Payment Partners, banks and financial institutions for payment processing, settlements, refunds, reconciliation and fraud prevention;
  2. Delivery Partners, logistics providers, operational vendors and other service providers for facilitating Order fulfilment, deliveries and related operational services;
  3. Technology service providers, cloud hosting providers, communication service providers, analytics providers, customer support providers and other vendors engaged in operating, maintaining, securing, improving or supporting the Platform;
  4. DearDabba's Affiliates, professional advisors, auditors, insurers and consultants for legitimate business, legal, financial, compliance or operational purposes;
  5. government authorities, regulatory bodies, law enforcement agencies, courts or other competent authorities where disclosure is required or permitted under Applicable Law or pursuant to any lawful request, order or direction;
  6. any person or entity in connection with a merger, acquisition, restructuring, sale of business, investment, financing or other corporate transaction involving DearDabba, subject to appropriate confidentiality obligations; and
  7. any other person where the Vendor has provided its consent or where such disclosure is otherwise permitted or required under Applicable Law.

DearDabba may also use and disclose aggregated, anonymised or de-identified information for analytics, research, business intelligence, product development, service improvement, statistical reporting and other lawful business purposes, provided that such information does not identify the Vendor or any individual.

DearDabba shall take commercially reasonable steps to ensure that authorised third parties receiving the Vendor's information are subject to appropriate contractual, technical and organisational safeguards consistent with the nature of the information disclosed and Applicable Law. However, DearDabba shall not be responsible for any act or omission of an independent third party that processes such information in accordance with Applicable Law and its contractual obligations.

RETENTION OF INFORMATION

DearDabba shall retain the Vendor's information only for as long as is reasonably necessary to fulfil the purposes for which such information was collected, including providing and improving the Services, operating the Platform, processing Orders and settlements, complying with Applicable Law, resolving disputes, enforcing contractual rights, preventing fraud, conducting audits and protecting DearDabba's legitimate business and legal interests.

Following the suspension, deactivation or termination of the Vendor's Account, DearDabba may continue to retain certain categories of information, including business registration details, licences, tax records, invoices, transaction history, settlement records, communications, audit logs and other compliance-related information, for such period as may be required under Applicable Law or as may be reasonably necessary for taxation, accounting, audit, regulatory compliance, dispute resolution or the establishment, exercise or defence of legal claims.

Operational information, including menus, product catalogues, pricing, promotional content, photographs and other Vendor Content, may be removed from public display, archived or permanently deleted by DearDabba after closure of the Vendor's Account, subject to operational requirements and Applicable Law.

Personal information relating to the Vendor's proprietors, partners, directors, authorised representatives or other personnel shall not be retained for longer than is reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted under Applicable Law or is reasonably necessary for the establishment, exercise or defence of legal claims or DearDabba's legitimate business purposes.

Upon expiry of the applicable retention period, DearDabba shall, subject to Applicable Law, securely delete, anonymise or irreversibly aggregate such information using commercially reasonable methods. The Vendor acknowledges that residual copies of information may continue to exist in backup, disaster recovery or archival systems for a limited period as part of DearDabba's standard business continuity and record retention practices. Such information shall remain subject to the confidentiality and security obligations set out in this Privacy Policy until it is permanently deleted or anonymised.

Nothing contained in this Privacy Policy shall require DearDabba to delete or anonymise information where retention is required or permitted under Applicable Law, pursuant to any order of a competent authority, or for the prevention, detection or investigation of fraud, security incidents or other unlawful activities.

COOKIES AND TRACKING

DearDabba may use cookies, software development kits (SDKs), pixel tags, web beacons, log files, local storage and other similar technologies (collectively, "Cookies and Tracking Technologies") to automatically collect certain information when the Vendor accesses or uses the Platform.

Cookies and Tracking Technologies may be used for the following purposes:

  1. authenticating the Vendor and maintaining secure login sessions;
  2. remembering preferences and improving the Vendor's experience on the Platform;
  3. analysing usage patterns, traffic, performance and interactions with the Platform;
  4. operating, maintaining, improving and securing the Platform and its functionalities;
  5. communicating relevant operational information, updates, notifications and, where permitted under Applicable Law, promotional communications; and
  6. detecting, preventing, investigating and mitigating fraud, security incidents, unauthorised access and other unlawful activities.

The information collected through Cookies and Tracking Technologies may include device identifiers, IP address, browser type, operating system, device information, pages viewed, features accessed, session duration, referral URLs, application usage information and other technical or analytical information.

Such information may be collected in aggregated, anonymised or de-identified form where appropriate. Most internet browsers and mobile devices permit the Vendor to manage cookie and tracking preferences through their settings.

The Vendor may disable or delete certain Cookies and Tracking Technologies; however, doing so may affect the functionality, performance or availability of certain features of the Platform.

Where required under Applicable Law, DearDabba shall obtain the Vendor's consent before placing or accessing Cookies and Tracking Technologies on the Vendor's device.

Continued use of the Platform after being provided with the applicable notice or consent mechanism shall constitute acceptance of the use of Cookies and Tracking Technologies to the extent permitted under Applicable Law.

VENDORS’ OBLIGATIONS

Accuracy of Information:

The Vendor shall ensure that all information provided to DearDabba, including business details, licences, registrations, tax information, bank account details, menus, pricing, promotional offers, product descriptions and other operational information, is true, accurate, complete and up to date. The Vendor shall promptly update or correct such information whenever any change occurs.

Confidentiality of Account Credentials:

The Vendor shall maintain the confidentiality and security of all login credentials, passwords, OTPs, authentication credentials, access tokens, security codes and devices used to access the Platform. The Vendor shall not permit any unauthorised person to access or use its Account and shall immediately notify DearDabba upon becoming aware of any actual or suspected unauthorised access, misuse, compromise or security incident affecting its Account.

Lawful Use of User Information:

The Vendor shall process and use all User Information made available through the Platform solely for the purpose of accepting, preparing, fulfilling and delivering Orders and for such other purposes expressly authorised by DearDabba or permitted under Applicable Law. The Vendor shall not use such information for unsolicited communications, direct marketing, profiling, customer solicitation or any other unauthorised purpose.

Protection of User Information:

The Vendor shall not disclose, transfer, sell, licence, rent, commercially exploit or otherwise make available any User Information to any third party except where strictly necessary for lawful Order fulfilment or where required under Applicable Law. The Vendor shall implement appropriate technical, organisational and administrative safeguards to protect User Information against unauthorised access, disclosure, alteration, loss or misuse.

Cooperation with DearDabba:

The Vendor shall promptly cooperate with DearDabba in relation to any complaint, dispute, regulatory inquiry, audit, investigation, suspected fraud, data protection issue or security incident and shall promptly provide all records, documents, explanations and assistance reasonably requested by DearDabba.

Responsibility for Personnel:

The Vendor shall ensure that its proprietors, partners, directors, employees, representatives, contractors, delivery personnel and other authorised persons who have access to Confidential Information or User Information comply with this Privacy Policy and are bound by confidentiality and data protection obligations that are no less stringent than those contained herein. The Vendor shall remain fully responsible for any act or omission of such persons.

Reporting of Security Incidents:

The Vendor shall immediately notify DearDabba upon becoming aware of any actual or suspected personal data breach, unauthorised access, misuse, disclosure, loss or compromise of Confidential Information or User Information and shall fully cooperate with DearDabba in investigating, mitigating and resolving such incident.

Consequences of Breach:

Any breach of this Privacy Policy or failure to comply with the obligations set out herein shall constitute a material breach and, without prejudice to any other rights or remedies available under Applicable Law or the Terms of Use, DearDabba may suspend or terminate the Vendor's Account, restrict access to the Platform, require corrective measures, recover losses, seek indemnification and take such other action as it considers appropriate.

THIRD PARTY LINKS AND SERVICES

The Platform may contain links to or integrate with third-party websites, applications, payment gateways, communication services, logistics providers, analytics tools, cloud services and other products or services that are not owned, operated or controlled by DearDabba (collectively, “Third-Party Services”). Such links or integrations are provided solely for operational convenience and do not constitute any endorsement, sponsorship, recommendation, warranty or representation by DearDabba regarding any Third-Party Service.

The Vendor acknowledges and agrees that:

  1. Third-Party Services operate independently of DearDabba, and DearDabba does not control and is not responsible for their availability, functionality, content, accuracy, security, privacy practices, performance, reliability, legality or policies.
  2. The Vendor’s access to and use of any Third-Party Service shall be governed solely by the terms, conditions, privacy policies and other agreements applicable to such Third-Party Service. The Vendor is responsible for reviewing and complying with such terms before using any Third-Party Service.
  3. DearDabba shall not be liable for any loss, damage, claim, liability, expense or consequence arising out of or relating to the Vendor’s use of, reliance upon, or dealings with any Third-Party Service, including any payment failure, financial loss, data breach, security incident, service interruption, technical malfunction or dispute with a third party.
  4. Any transaction, communication, payment, arrangement or business dealing between the Vendor and a third party is solely between the Vendor and the relevant third party, and DearDabba shall have no responsibility, obligation or liability in relation thereto.

GRIEVANCE OFFICER

In accordance with the provisions of the Information Technology Act, 2000, the rules made thereunder, the Digital Personal Data Protection Act, 2023 (where applicable), and other Applicable Laws, DearDabba has appointed a Grievance Officer to address complaints, concerns and queries relating to the collection, processing, storage, use and disclosure of information under this Privacy Policy. The details of the Grievance Officer are as follows:

Name: Ram Kale

Email: ram.kale@sharangindia.com

DearDabba may update the contact details of the Grievance Officer from time to time by publishing the revised details on the Platform, and such updated details shall become effective upon publication. The Grievance Officer shall endeavour to acknowledge receipt of any complaint within the timelines prescribed under Applicable Law and shall use reasonable efforts to resolve such complaint in accordance with Applicable Law.

The Vendors acknowledges and agrees that:

  1. All complaints or grievances shall be submitted in writing through the contact details specified above and shall contain sufficient particulars and supporting documents to enable DearDabba to investigate and process the complaint.
  2. DearDabba reserves the right to seek additional information or reject complaints that are incomplete, frivolous, vexatious or submitted without sufficient supporting information to enable proper investigation.
  3. DearDabba's responsibility under this Privacy Policy shall be limited to grievances relating to the collection, processing, storage, use, disclosure or protection of information under this Privacy Policy. DearDabba shall not be responsible for resolving commercial disputes, contractual disputes, payment disputes, operational issues or other matters that fall outside the scope of this Privacy Policy, which shall be governed by the applicable Terms of Use or other contractual arrangements.

Nothing contained in this Clause shall prejudice the Vendor's right to seek any remedy available under Applicable Law after exhausting the grievance mechanism provided under this Privacy Policy, where such exhaustion is required under Applicable Law. The Vendor agrees to cooperate with DearDabba during the investigation of any grievance and shall promptly provide such information or documents as may be reasonably requested for resolving the complaint.

CHANGES TO THIS PRIVACY POLICY

DearDabba reserves the sole and absolute right to modify, amend, update or replace this Privacy Policy at any time to reflect changes in its business practices, operational requirements, technological developments, Applicable Law or for any other legitimate business reason.

Any such modification shall become effective upon publication on the Platform or on such later date as may be specified therein. DearDabba may, at its sole discretion, notify the Vendors of any material changes through email, SMS, in-Platform notifications or any other mode of communication; however, DearDabba shall not be under any obligation to provide individual notice of every modification.

Vendors are responsible for periodically reviewing this Privacy Policy to remain informed of any updates.

The Vendor's continued access to or use of the Platform after the effective date of any modification shall constitute its acceptance of the revised Privacy Policy.

If the Vendor does not agree to any modification, its sole remedy shall be to discontinue use of the Platform and deactivate its Vendor Account.